Skip to content

Support

Empowering Artists to Inspire and Impact the World Through Art

Get Help Fast: Explore Our Knowledge Base

Welcome to the Milan Art Institute Support Center! Our comprehensive Knowledge Base is here to provide answers to your most common questions. Whether you need help with enrollment, understanding course content, accessing your account, or troubleshooting technical issues, this resource has everything you need. Browse through our categorized FAQs for quick and easy solutions, or reach out to our support team if you need further assistance. We’re here to ensure you have the best experience on your artistic journey.

Search Suggestions

About the Mastery Program

Exciting Updates to the Mastery Program!

We've heard your requests to have support and feedback included with the Mastery Program! 

Now, all new students in the Mastery Program will benefit from Group Coaching, receiving dedicated feedback every step of the way. 

All Mastery Program students, including students who enrolled before these changes in February 2024, will have access to the Pro Library as well as newly added bonus content and monthly contests with prizes.

Let's explore the new and improved Mastery Program options: 

Program Option 1: The Essentials 

  • Lifetime access to video lessons 
  • 2 years of access to coaching groups for detailed feedback 

Program Option 2: The Accelerator 

  • All features in the Essentials package PLUS 
  • 1-year of personal mentoring, includes 2 months for FREE
  • Direct messaging with answers within 24 hours 
  • Monthly personal call with your mentor, for deeper goal exploration and extra support
Program Option 3: The Pioneers 
  • All features in the Essentials package PLUS 
  • 1 year of dedicated personal mentoring with Elli or Dimitra, includes 2 months for free
  • Weekly, personal 30-minute calls for the highest level of accountability and support 

We're excited to continue supporting you at every level of the Mastery Program! 

Mastery Program move to Milan Art

Welcome to our BIG announcement for 2024!

Milan Art Institute and the Mastery Program are moving to a new website and app! The new site and app have so many great features that we are already taking advantage of. Here's all the information you need to know to get started:

  • The new app is called Milan Art, and you can download it from your app store on both Google Play and Apple Store. If you prefer to use the website version on your desktop or laptop computer, you can go straight to the website app.milanart.com
  • Once you have arrived at the app or website, you'll need to create a new account, using the same email address that you have previously used to make purchases, especially the Mastery Program. If you haven't made a purchase with us before, please use any email you like. Please note that your previous account on Art Social or Milan Art Institute will not automatically be transferred over, you must create a new account, and your old login information won't work.
  • Once you are logged in, you will see a menu on the left, and the center is where you will see information on your selection from the menu.
  • If you have previously purchased the Mastery Program or any Masterclasses, they will not automatically populate in your menu, they must be added manually. 
  • To add your Mastery Program and/or Masterclasses to your menu, please email info@milanart.com and request the special links for your account.
  • Once you receive these links, you'll need to click on them and accept access which will then open access to your products in your menu. 

We want to encourage you to have a look around on Milan Art, and join us in the Milan Art Community page. Post some artwork, introduce yourself again, and join in on supporting and encouraging other artists!

Is the Milan Art Institute an accredited institution?

Thank you for your interest in the Milan Art Institute! We understand the importance of accreditation in the educational landscape. While Milan Art is not accredited in the traditional sense, we offer a robust educational experience focused on practical skills and direct application in the professional art world. Our certification signifies the completion of our courses and mastery of the skills taught, rather than traditional academic credits transferable to other universities or colleges. 

Our program is designed as a practical alternative to traditional university or college art education. We are committed to the quality and depth of our education, and our graduates have achieved significant success and recognition in the art community based on their skills and accomplishments. 

We are proud to prepare our students with the skills, knowledge, and portfolio needed to excel as professional artists. If you have any more questions or would like to discuss how our program can help you achieve your artistic goals, please feel free to reach out to us by emailing info@milanart.com, we are here to support you on your artistic journey!

Do you offer a certificate upon graduating from the Mastery Program?

Yes, upon completing the Mastery Program at the Milan Art Institute, you have the opportunity to apply for a certificate of completion, which is a significant milestone in your journey as an artist! This certificate, signed by Elli and Dimitra Milan, symbolizes your dedication, high achievement, and readiness to embark on your professional art career. Here are the detailed requirements and application process for obtaining your certificate.

Certificate Requirements:

  1. Branded and Completed Website:
    • Portfolio: 25 cohesive artworks representing your unique voice and style, displayed in a single location on your website.
    • Artist Statement: A clear and compelling statement that reflects your artistic vision and journey.
    • Artist Bio: A detailed biography that highlights your background, experiences, and achievements as an artist.

Application Process:

  • No Time Limits: There are no deadlines for applying for your certificate. Take the time you need to ensure your portfolio and website are polished and complete.
  • Application Outcome: After you submit your application, you will receive either an approval letter or a letter outlining the reasons for rejection. If your application is rejected, you can reapply once you have made the necessary adjustments.
  • When you are ready to apply for your certificate, please do so through this form.

This certificate is a testament to your high achievement and perseverance throughout the Mastery Program, signifying you are now a professional artist! 

We look forward to celebrating your success and seeing the incredible work you’ve created!

What Makes the Mastery Program Unique?

Elli Milan designed the Mastery Program to be completed in one year, drawing from her own experience in art school. Despite spending five years in art school, Elli found that she was never taught how to build a business in art or given the confidence to believe she could succeed. Her professors didn't help her find her voice or instill the belief that she could have a successful art career.

Elli wanted to change all that. The Mastery Program focuses on what people truly need to learn to have a career in art. The program is structured to teach you enough in one year to begin selling your artwork, with many students starting to sell even sooner. This is on-the-job training, reflecting Elli’s own experience of learning more after college than during.

Program Structure:

  1. Skill Development:

    • The program begins with a strong emphasis on drawing and oil painting skills.

  2. Mixed Media Exploration:

    • The next section delves into mixed media techniques, including spray paint, inks, acrylics, collages, textures, and gold leaf. This phase is all about discovering your voice and finding your style, with guidance to help you understand what your paintings represent and the processes best suited to your temperament.

  3. Portfolio Building:

    • In the third part, you build your portfolio and develop personal habits to keep you motivated and productive in the studio, even when inspiration is lacking.

  4. Personal Branding and Marketing:

    • The final section teaches you how to create a personal brand, develop a marketing strategy, and decide whether to pursue traditional gallery representation or self-representation, as well as which market you'd like to enter decorative, fine art, or a combination. You’ll learn how to promote and sell your artwork, tailored to your unique voice and style.

The Mastery Program is comprehensive, covering skills, personal development, portfolio building, and marketing. While designed to be completed in one year (at about 20 hours a week with breaks every five weeks), the pace is flexible to fit your schedule.

The program is delivered through easy-to-follow videos and assignments, with professional artists providing feedback and encouragement. It’s not just an online course; it’s a vibrant community. You’ll connect with coaches and fellow students from around the world through weekly Zoom calls, ensuring you’re supported every step of the way.

We have countless success stories from graduates who have ditched their jobs to pursue full-time art careers, and it's truly exciting!

If you’re interested in the Mastery Program, join the waitlist! It’s free, and you’ll receive some REALLY COOL content that will teach you a lot and prepare you, plus be the first to know when registration opens!

https://masteryprogram.com/waitlist-may-2024

We're so excited to help you bring your dream of being an artist to life!

Ambassador Program Terms & Conditions

Overview

Welcome to the Milan Art Ambassador Program! This program allows you to earn commissions by sharing our Mastery Program with your audience. By participating, you agree to abide by the following terms and conditions.

Definitions

  • Milan Art: Refers to Milan Art, Milan Art Institute, The Mastery Program, and all affiliated brands such as Elli Milan, Dimitra Milan, John Milan, and Jake Dunn.
  • Ambassador: Refers to the participant in the Milan Art Ambassador Program.
  • Referral Link: The unique link provided to each Ambassador to share with their audience.

Eligibility

There are no specific eligibility requirements. However, Ambassadors must have a PayPal account to receive payments.

Commission Structure

  • 1-10 Referrals: $300 per student
  • 11-99 Referrals: $400 per student
  • 100+ Referrals: $500 per student

Commissions are earned when a referred user purchases the Mastery Program within 30 days of clicking the referral link and after the 30-day refund period elapses.

Payment Details

Commissions will be paid exclusively through PayPal once a month on the 5th of the month.

Tax Information

U.S. residents who earn $600 or more in a calendar year will be required to submit a W-9 form.

Marketing Guidelines

Ambassadors are encouraged to share their referral links with their own audience through the following approved methods:

  • Link in bio on social media profiles
  • Personal YouTube content
  • Personal email newsletters
  • Text messages to friends and family

Ambassadors are prohibited from:

  • Sharing referral links on any Milan Art platforms (e.g., app, social media comments)
  • Directly messaging Milan Art followers with referral links
  • Advertising on Google using Milan Art’s name or claiming discounts for the Mastery Program

Any use of Milan Art logos or assets must adhere to our style guide, found here.

Content Approval

Ambassadors do not need to get their content approved before sharing.

Termination Clause

Either party may terminate the ambassador agreement at any time. If Milan Art terminates the agreement, the Ambassador will be paid for any pending commissions or referrals once completed, as long as the agreement isn't being terminated for a violation of the terms. In such cases, Milan Art reserves the right to withhold payment on any pending commissions.

Modifications to Terms

Milan Art reserves the right to modify these terms and conditions at any time. Changes will be communicated on the website page where this is hosted and also through email. If Ambassadors are not subscribed to our email, we will not be able to communicate beyond posting to this page.

Dispute Resolution

Disputes will be handled primarily without involving courts by Milan Art. If any disputes require legal involvement, it will be done in Sarasota, FL, under that jurisdiction. Milan Art will not be liable for any fees. If found guilty and Milan Art is prosecuting, the other party will be responsible for our legal fees as well.

What if someone you referred signs up without clicking on your link or you didn't get credit when you believe you should've? 

Our heart behind launching this program is to give people the opportunity to share our incredible artist education with their friends, family and followers and make it easy to do so. If you've shared your link with someone and they signed up as a result of your sharing the program, but for whatever reason, they didn't click the link or they used another device to ultimately make the purchase, we will be happy to give you credit, providing the following:

1. You must have documented evidence that you shared the link BEFORE they made the purchase (with a screenshot that clearly shows the date the message, email, text, etc. was sent). 

2. That person must not have clicked on someone else's referral link. 

3. You did not violate any of the terms set forth in this document.

We will NOT accept any word-of-mouth anecdotes or vouching. Only documented evidence. Exceptions will not be made. This is to protect the integrity of the referral program so that artists everywhere can continue to benefit from it. 

Confidentiality

Ambassadors must disclose somewhere that they may earn a commission when people click on their links.

Governing Law

This agreement will be governed by and construed in accordance with the laws of Sarasota, FL.

Investigation of Referrals

Milan Art reserves the right to investigate any referral that we deem suspicious and to withhold part or all commissions if the Ambassador violates these terms.

Mastery Program Open Enrollment FAQ's 

What Happens When Mastery Program Registration Closes?

Open enrollment closes at midnight on the 3rd of each month. Afterward, if you didn't enroll, you will continue on the waitlist and sign up during the next registration period the following month from the 1st - 3rd. 

If you did register for the Mastery Program, congratulations! You will receive a series of emails to help you get started!

How to locate your Mastery Program lessons on Milan Art

To see all of the Mastery Program lessons, you'll need to be signed into app.milanart.com. Once you are signed in, you will see a menu on the left, scroll down until you see Mastery Program Library. Under this section you will see Part 1 (Lessons), Part 2, Part 3 and Part 4. These will be the tabs where you will find your lessons. Start in Part 1 and work your way through each lesson in order.

To access group coaching, please scroll further down in the menu to find Mastery Program Coaching, you will then see parts 1 - 4, please post in the group that corolates with the part of the program you are currently working in. 

If you are accessing the program and coaching from the Milan Art app, please sign into the app, then click on the Milan Art Logo in the bottom left corner, this will open the menu. 

What Can I Expect After Signing Up For the Mastery Program?

Immediately following registration, you will receive a welcome email with the following important information:

  • A video lesson explaining the art supplies you’ll need for the program.
  • A video lesson explaining how to prepare your studio.
  • The Mastery Program syllabus outlines the entire year's content

Once you have your studio set up and all of your supplies, you are ready to begin the Mastery Program!

You can find your lessons and resources here: Mastery Program

Why should I have a personal mentor?

The Mastery Program requires drawing, oil, and mixed media supplies. Here are the supplies you need for each part of the program and an approximate minimum cost.

Here is a comprehensive PDF of all the supplies needed for the Mastery Program including estimated costs:

Mastery Program Art Supplies - PDF

If you would like to view the curated supply kits that are available through our art store, you can view them through the links below.

Milan Art Store links for Part 1:

Milan Art Store links for Part 2:

Most of these supplies will not only last you through the completion of the Mastery Program but well into the start of your career. 

The Mastery Program requires drawing, oil, and mixed media supplies. Here are the supplies you need for each part of the program and an approximate minimum cost.

Here is a comprehensive PDF of all the supplies needed for the Mastery Program including estimated costs:

Mastery Program Art Supplies - PDF

If you would like to view the curated supply kits that are available through our art store, you can view them through the links below.

Milan Art Store links for Part 1:

Milan Art Store links for Part 2:

Most of these supplies will not only last you through the completion of the Mastery Program, but well into the start of your career. 

What Qualifications or Experience Are Required to Join the Mastery Program?

No Previous Experience Needed

To join our Mastery Program, you don't need any prior experience or skills. We don't require portfolio submissions either. What we do require is passion, commitment, and hard work. These qualities are essential for your success and will help you thrive in our program.

Start from Scratch

Even if you've never picked up a pencil before, our Mastery Program is designed to guide you from the very basics. Part 1 of the program will teach you everything you need to know to master realism by developing your oil painting and drawing skills first!

Your Path to Success

The Mastery Program is structured to ensure your growth, with each lesson building on the previous one. This methodical approach helps you develop your skills exponentially, setting a solid foundation for your artistic journey.

Support for Beginners

To ensure your success, the Mastery Program includes access to our highly popular Beginner Art Program. This program is perfect for those without previous experience and lays the groundwork for your artistic development in the Mastery Program.

Embark on your artistic journey with us and transform your passion into a professional art career!

How Much Studio Space Do I Need?

If you have questions about how to set up your space to prepare for the Mastery Program, please be sure to sign up on the waitlist https://masteryprogram.com/

You'll receive emails with information on how to join our free Prep-Course, where you will find tips on how to set up with all of your new supplies!

Don't worry if you aren't able to have an exclusively dedicated studio space, you only need a few things to get started:

  • Wall space or floor space for your easel, depending on the type.
A place for storing supplies.
  • Don't be afraid to get creative here! Baskets, shoe boxes, milk crates, reclaimed dressers or cabinets, all make for great affordable (if not free) storage solutions.
  • A table for working with liquids and varnishing, the floor is even a great place if you have the space available. 

Getting started is the most important step, so don't let anything hold you back!

How Long Do I Have to Access the Mastery Program Video Lessons?

Once we have received full payment for the Mastery Program you'll receive LIFETIME ACCESS, including any future updates to the content. 

*Please note that if you are on the monthly installment plan, you will receive Lifetime Access after your last payment has been made and your balance owed is zero. If your plan is canceled before your balance is paid, you will loose access to the program content.

Are Students Free to Develop Their Own Artistic Style?

YES!!! The Mastery Program encourages artistic individuality and the exploration of various styles.

The Mastery Program teaches a process of building foundational skills, exploration of various styles and mediums, and self-discovery that prepares you for creating your own process and unique style. 

Whether you're drawn to realism, abstraction, impressionism, abstract realism, expressionism, L-theory, or a hybrid of these or others not mentioned, our program is designed to support your growth in the direction that resonates most deeply with you. It's all fair game once you've built that rock-solid skills foundation. From there, you'll immerse yourself in what calls to your soul!

You've chosen to pursue your dream of being an artist, and we're thrilled to help you bring that dream to life! 

What if I Feel like Quitting at Some Point in the Program?

Doubting Your Abilities or Skills

We encourage you to reach out to the group coaching community and share what's on your mind. The best way to overcome negative self-talk (lies we tell ourselves), is to put it out there and talk it out. If anyone can understand what you are going through, it's your fellow artists and coaches. Feel free to ask for support and encouragement whenever you need it.

Needing a Break

There are break weeks built into the program that you can utilize. You also have lifetime access to the program so if you feel you need extra breaks or to slow down, you have the ability to go at your own pace.

We would like to encourage you to think about the commitment you made to yourself and the reasons why. Think about where you can be in 1 year, 3 years, 5 years from now. The commitment you make now will effect your future self. Make decisions from a place of strength and not in your weakest moments. 

If you have any questions, please email info@milanart.com

Are All Artists Who Graduate Successful?

Many of the graduates from this program are experiencing great success and selling their work consistently. 

We have found that all the graduates who continue to paint consistently (40 hours per week) and are dedicated to promoting their branded, and creating their best work are having success. 

The students who graduate and have not applied what they have learned towards their career are not experiencing the success that they have the potential for. 

The Mastery Program is an incredible learning experience and gives you all the information you need to build a cohesive body of work and create a strong brand, a library of marketing collateral and a successful plan to promote yourself and your art. All of the information is here, but you MUST do the work consistently over time to find success in your career.

I Am Allergic to Solvent, Can I Still Complete the Mastery Program?
Yes! Oil paints themselves are not toxic and only contain linseed oil and pigments. 
 
Usually, it is the solvents that someone may have a sensitivity to, not the actual oil paints. 
For students who have trouble with them, we recommend Gamblin's line of solvent-free mediums. You will be able to complete the entire program using these.
 
Here is where you can read more about them and the way that they work: https://gamblincolors.com/oil-painting/mediums/solvent-free-painting-mediums/   

These would be the substitutes needed:

  • Safflower oil - to replace solvent - For cleaning your brush
  • Solvent free fluid - to replace the solvent and linseed oil mixture that you create in week 1.
    • Also can be used like Galkyd lite for glazing and creating drips
  • Solvent free gel - Similar to Galkyd gel but without the solvent. Works great for glazing and adding to your paint to speed up the drying process.
When is Open Enrollment for the Mastery Program?

We're so excited for you to join the Mastery Program and don't want you to delay your journey, so we have an open enrollment period each month from the 1st through the 3rd. 

We highly suggest signing up for the waitlist so that you can get exclusive access to the free pre-course that we have created. It will have all the information you need to purchase supplies, build an easel, and set up your studio in preparation for all of the drawings and paintings that you will create. You'll also receive emails reminding you that registration will be opening soon shortly before it begins, so you can be ready to go!

You can join the waitlist here: https://masteryprogram.com/

Is the Mastery Program Paint at Your Own Pace?

Although the Mastery Program is designed to be completed within one year, the lessons are all online, allowing you to progress at your own pace. You also have lifetime access to the program, so you can revisit the material whenever you need it.

The Mastery Program includes group coaching sessions that complement the four parts of the curriculum, but your journey is entirely self-directed. There's no pressure to keep pace with others, allowing you to embrace the learning process in a way that suits you best.

 

What is the Pace of the Program & How Many Hours Per Week?

The Mastery Program is designed to be completed in one year, with 1 week of orientation and 52 weeks of lessons.

We have included break weeks with light content to allow time for making up lessons or catching up to the intended pace. This is for anyone determined to finish within one year. 

We recognize that everyone's lifestyle or goals are different, and you may need extra time to complete the program. We've now added lifetime access to the program, allowing you to go at your own pace through the pre-recorded lessons. 

Group coaching is also now included for 2 years, so you have extra time to work through the program with the support of the coaching team!

Will I fall behind in the Mastery Program?

How many hours per week should I dedicate to the program?

To complete the Mastery Program in one year, we recommend that you set aside 20 hours each week dedicated to learning and painting. 

Each week there will be 1-3 hours of video content to review and 15-20 hours of assignments and exercises. There are periodic breaks strategically built into the program to help you keep on target with your work.

If you intend to work as a full-time artist, we recommend gradually increasing your painting time to 40 hours per week while working on your portfolio. 

Are there Designated Times to be Available for Classes?

The Mastery Program lessons are all pre-recorded and available to watch on demand. 

The only designated times are for the group coaching zoom meeting in the group coaching program. Each week there will be scheduled meetings at different times, to accommodate time zones and schedules. You are free to join the call that best suites your needs and corresponds with the section of the program you are currently working in.

How can I get the Beginner Art Program for free?

When you decide to elevate your learning experience from the Beginner Art Program to the Mastery Program, you're eligible for a discount.

If you sign up for the Mastery Program within three months of your initial sign-up for the Beginner Art Program, you can request a special discount of $300.00, the full cost of the Beginner's Program.

If you qualify or have any questions, please email us at info@milanart.com

*only purchases after March 1st, 2024, qualify.

Can I Take Just Part of the Mastery Program?

The Mastery Program is designed to be taken as a whole, with each section building upon the previous one to create a cohesive and strategic learning experience.

  • Part 1 will help you develop foundational skills in oil painting and drawing, mastering realism.
  • Part 2 will allow you to explore mixed media techniques and express your unique artistic voice.
  • Part 3 will guide you in creating a cohesive portfolio of 30 paintings that tell your story.
  • Part 4 will teach you industry secrets to sell your art, build your brand, and launch your professional art career! 

To truly benefit from the Mastery Program, participants must take it in its entirety, as there is no option to take only part of it. Each section of the Mastery Program is crucial for your development and will help you become the artist you were born to be! Step into your destiny and register today! 

For more details, feel free to reach out to our artist support team at info@milanart.com.

When Do Mastery Program Classes Start?

Once you have registered for the Mastery Program during open enrollment, you will have immediate access to the entire program. You can start working on the lessons, starting in 

Part 1, whenever you are ready. They are all pre-recorded so that you can watch at your own pace. 

Is a Translation Available for the Mastery Program Videos?

Thank you for your interest in our Mastery Program! 

Currently, our courses are available only in English. However, you can translate the course transcripts into your preferred language using tools like Google Translate. This can help you follow the course content more easily until we introduce multilingual options.

We understand the importance of accessible art education and are actively working on offering multilingual options in the future. Thank you for your patience and understanding!

The language of art itself is universal!

Should I Wait to Join the Mastery Program?

You want to join the Mastery Program but aren't sure if you have the time to commit just yet, and you're wondering if you should wait a month?

If you’ve decided to embark on this life-changing artistic journey with us, we recommend stepping into your destiny and registering for the Mastery Program now! While the program is designed to be completed within one year, it’s flexible enough to accommodate your individual pace, allowing you to navigate through the online lessons on your own schedule.

The Mastery Program includes group coaching sessions that complement the four parts of the curriculum, but your journey is entirely self-directed. There's no pressure to keep pace with others, so you can embrace the learning process in a way that suits you best. You can register now and start when you're ready!

Additionally, there is some preparation involved, such as gathering your art supplies, building your easel, and setting up your studio. This lead time can be invaluable for setting yourself up for success in the Mastery Program without feeling rushed, ensuring you're ready to start when the time is right for you.

We look forward to welcoming you to the Mastery Program whenever the time is right, and we're here to support you every step of the way as you embark on this creative adventure!

Is There a Brand of Oil Paint You Recommend?

We recommend the following brands of oil paint:

  • Milan Art oil paint
  • Gamblin (artist or 1980 student line)
  • Winsor & Newton (Artist grade only)
  • Charvin
  • Rembrandt

You can check out our oil paint selection at our store here: Milan Art Store - Oil Paint.

For a full list of recommended supplies that we don't ship, like solvents and canvas, you can find that here: https://www.milanartstore.com/pages/recommend-products

Mastery Program Student FAQ's

Where do I find the sources provided for the Mastery Program?

The sources for the Mastery Program lessons are located below the videos with the assignment instructions. The provided link will take you to a corresponding Pinterest board with multiple sources to choose from for that specific lesson.

Please note that we do not provide the exact sources used by the instructor in the lesson. We have found that students learn the techniques better when they are not focused on emulating the movements and brushstrokes of the teacher.

Where can I find the source that the instructor is using in the lessons?

For all of the assignments in the Mastery Program, oil and drawing section, there will be sources provided through a Pinterest link that is below the first video for that assignment. 

We do not provide the same source that the instructor is using in the video lesson. We have found that students learn better and retain more of their unique qualities as an artist when they don't learn by emulating. 

Under the Pinterest link, there should be 5 - 10 sources to choose from and you should choose the one you are most drawn to.

Where can I find the textbook for the Mastery Program?

The Mastery Program is broken up into 4 parts and each part has its own textbook. 

To access the textbook download:

  • Go to Part 1 (2,3 or 4) under the Mastery Program in the menu
  • There are 3 tabs at the top - click on Downloads
  • Scroll down and the first download is for the Textbook
  • Click on the download to begin the process

Depending on your device and settings, it's possible that you won't receive a notice or indication that the download is successful. Before hitting the button multiple times, take a quick look to see if you can find the file in your downloads or the place that your downloads normally go. If not, then try again.

How can I reset my password on Milan Art?

Have trouble logging in? Please make sure you are attempting to log into app.milanart.com/sign_in  using the email you used to purchase the Mastery Program.

You may reset your password by using this link: https://app.milanart.com/forgot-password. Be mindful that one only lasts for an hour but you can always get a new one from the link above. Please make sure to check your Spam folder for these emails.  

If you have not created an account on Milan Art, you will need to do that before signing in, even if you previously had an account on Art Social or Milan Art Institute.

If you're still experiencing any issues logging in, please reach out to us at info@milanart.com and we'd be happy to assist! 

Can You Sell Paintings Created from Assignments?

Yes, you can sell these paintings, but you shouldn’t make reproductions of them. Additionally, you should disclose that these works are studies, as they aren’t original creations. 

Many students have sold their assignment paintings to friends and family to help raise funds for additional supplies or to help with their monthly installment payments. 

In Part 2 of the program, you will learn more about developing your own unique style and voice, below are some of the general rules about using photography as a source.

To create artwork that is uniquely yours, you should:

  1. Alter the Style: Transform the image into your own artistic voice. This means changing the style significantly, not just making minor adjustments.
  2. Use Multiple Sources: Combine elements from various source images to create a new, unique composition. This approach reduces the risk of your work being seen as a copy of any single photograph.
  3. Develop Your Own Style: The Mastery Program at Milan Art Institute emphasizes finding and developing your own voice and style. After building foundational skills, you will work on creating art that reflects your personal vision and style.

By following these guidelines, you can confidently sell your paintings while maintaining artistic integrity and respecting the rights of original photographers.

Is Group Coaching Included in My Plan?

The format of the Mastery Program now includes group coaching as part of the program's tuition! 

If you purchased the Mastery Program before this adjustment February 1st, 2024, group coaching was not included in the price of your tuition. However, students who enrolled under the previous pricing structure have the option to add on group coaching anytime! Here is the link to sign up if you'd like to do so at any point:  

https://masteryprogram.com/personal-artist-mentors 

How Do I Find My Mastery Program & Group Coaching on Milan Art?

Q: How can I access all of the Mastery Program lessons?

To view all of the Mastery Program lessons, ensure you are signed into app.milanart.com. Once signed in:

  1. You will see a menu on the left side.
  2. Scroll down until you find the Mastery Program Library.
  3. Under this section, you will see Part 1 (Lessons), Part 2 (Lessons), Part 3 (Lessons), and Part 4 (Lessons). These four tabs contain all your Mastery Program lessons.
  4. Begin with Part 1 (Lessons) and proceed through each lesson in order.

 

Q: How do I access group coaching included in my tuition?

A: If you signed up for the Mastery Program after February 1st, group coaching is included in your tuition. To access group coaching:

  1. Scroll further down in the menu to find Mastery Program Coaching.
  2. You will see parts 1 - 4.
  3. Post in the group that corresponds with the part of the program you are currently working on.
  4. In the "Events" tab, you will find the available times to choose from for your weekly Zoom call.

Note: If you are accessing the program and coaching from the Milan Art app:

  1. Sign into the app.
  2. Click on the Milan Art Logo in the bottom left corner to open the menu.

Happy painting! 

I've paid for the Mastery Program, but it's not open to me!

If you have purchased the Mastery Program prior to February 1st, 2024, and don't have access to the Mastery Program, it's possible that you have not heard about our move to a new website and app called Milan Art. 

To gain access to the Mastery Program, including all of the new bonus content that has been added, please go to app.milanart.com and create a new account using the same email address that you used to access the program previously. 

Once your new account has been created, please email info@milanart.com and request that our Artist Support Team will send you a special link for your account to open access to the Mastery Program. You'll receive a response with the link, instructions, and a short video introducing you to Milan Art.

Mastery Program Mentoring and Coaching

Why should I have a personal mentor?

A personal mentor is an amazing resource for you to have throughout the Mastery Program and these are just a few reasons why:

  • Questions Answered - having a personal mentor means that when you have a question, you'll get an answer! Our mentors are well-versed in all things Mastery Program. Why? because they've been through it!  

  • Feedback - Have you ever had the thought "it would be great to know if I'm on the right track"? When starting something new? You will be able to contact your mentor mid-painting/drawing and ask questions and get feedback on your progress.

  • Support & Guidance - Sometimes, we artists get stuck or we hit " THE WALL", or we have other things happening in life and it's affecting our artwork. If you find yourself in one of these situations, your mentor will be there with tools to help support you and guide you through it.

  • Critique - When you have finished or close to finished artwork, you will send it to your mentor and they will respond with honest and constructive critique. This is a valuable asset to have so that you can evolve as an artist and move beyond your current boundaries.

  • Relationship - Your mentor will get to know you over the time that you're in the program, which gives them the unique ability to give you the best advice and feedback based on your unique goals and preferences.

All of our Milan Art mentors are professional artists who currently sell their work and have completed the Mastery Program. Their passion for this program shines through in their dedication to helping students find success in the art, life and business. All mentors are hand-picked by Elli and Dimitra Milan.

How am I matched with a Personal Mentor?

Can I choose a personal mentor?

After registering for a personal mentoring option, you will receive a questionnaire to fill out. This questionnaire will allow you to request your preferred mentor. If they have spots available, you will be assigned to them.

All of our Milan Art mentors are professional artists who currently sell their work and have completed the Mastery Program. Their passion for this program shines through in their dedication to helping students find success in art, life, and business. Each mentor is hand-picked by Elli and Dimitra Milan.

How am I matched with a Personal Mentor?

After registering for a personal mentoring option, you will receive a questionnaire to fill out. Our mentor manager will consider your answers when assigning you to a mentor. 

  • Two things that are very important when matching you with a mentor are time-zone compatibility and language. We want the best experience possible for students, so making sure you have ample time to connect is an important part of pairing you with a mentor.

All of our Milan Art mentors are professional artists who currently sell their work and have completed the Mastery Program. Their passion for this program shines through in their dedication to helping students find success in the art, life and business. All mentors are hand-picked by Elli and Dimitra Milan.

What is group coaching & how does it work?

Our group coaching is a fantastic support system for our Mastery Program students. Through each section of the program, you will have access to our experienced and passionate mentors. 

In-group coaching:

  • You will have access to multiple mentors who are professional artists and have completed the Mastery Program. Elli & Dimitra have hand-picked every mentor, so you know you are getting the best!
  • Each part of the Mastery Program has it's own group that you will be a member of and you can move through the groups at your own pace.
  • The group that you are in will have weekly live Zoom calls with a mentor. You can pick the calls that you attend based on where you are in the program.
  • In the group feed you can ask questions, post photos of in-process artwork for feedback, or post photos of finished artwork for critique and a mentor will give an in-depth answer for every request.
  • Encourage others and be encouraged by your fellow artists by cheering each other on in the group feed. You'll love having a supportive community standing behind you as you work and grow together!
How is group coaching structured?

Mastery Program Group Coaching is thoughtfully designed for flexibility, recognizing the unique journey of each artist. Although it follows the Mastery Program's curriculum, it’s not strictly cohort-based. This allows for fluid integration of students at various stages of their learning path. Should you need to pause or slow down, rest assured, you won’t fall behind. 

The program includes 4 group coaching sections, each corresponding to a part of the Mastery Program. You can progress through each coaching group section as you advance through the respective part of the program, ensuring that the support you receive is always aligned with your current learning stage.

What is the difference between coaching and personal mentoring?

Thank you for your interest in understanding the distinct advantages and unique aspects of both coaching and mentoring within our program. At the Milan Art Institute, we are dedicated to providing an enriching educational experience that not only fosters artistic skill but also builds a supportive community of like-minded creatives. Here’s a detailed look at what each support structure offers and how they can benefit you throughout your artistic journey:

Group Coaching is included in the Essentials tuition option of the Mastery Program. This format allows you to share your artwork with a community of fellow students and receive feedback from multiple mentors and coaches, all of whom are professional artists who have successfully completed the Mastery Program themselves. Here’s what makes Group Coaching beneficial:

  • Community Interaction: You’ll join a dedicated group for each phase of the program, moving at your own pace and engaging with peers.
  • Live Interaction: Participate in weekly live Zoom calls with mentors, choosing sessions that align with your current stage in the program.
  • Continuous Feedback: Post your artwork—whether in progress or completed—in the group feed to receive detailed critiques and suggestions from our mentors.
  • Supportive Network: Encourage and be encouraged by fellow artists, fostering a supportive atmosphere that propels everyone forward.

Personal Mentoring is included in the Accelerator tuition option, offering a more personalized approach along with Group Coaching. With Personal Mentoring, you receive one-on-one guidance from a mentor who understands your unique artistic journey and goals. Here’s what Personal Mentoring includes:

  • Direct Answers: Quick, direct responses to your questions anytime, ensuring you have the support you need, when you need it.
  • Ongoing Feedback: The ability to reach out to your mentor during your creative process for advice and feedback.
  • Personalized Support and Guidance: Whether you’re facing creative blocks or personal challenges affecting your art, your mentor provides tailored tools and support.
  • Detailed Critique: Receive in-depth critiques on finished or near-finished pieces, helping you refine your technique and push your boundaries.
  • Building a Relationship: Develop a relationship with a mentor who truly gets to know you and can offer customized advice based on your personal artistic aspirations.

Both tuition options are designed to ensure you receive the support, feedback, and guidance necessary to succeed in both art and business, fully backed by a team of mentors chosen personally by Elli & Dimitra Milan for their dedication and success in the arts. Whether through the collaborative environment of Group Coaching or the tailored guidance of Personal Mentoring, you’ll find invaluable resources to help you thrive as an artist in the Mastery Program!

How do I find Group Coaching & How Does it Work?

How do I find Group Coaching?

A: To access group coaching, ensure you are signed into app.milanart.com. Once signed in:

  1. You will see a menu on the left side.
  2. Scroll down until you find Mastery Program Coaching.
  3. Under this section, you will see Part 1 (Coaching), Part 2 (Coaching), Parts 3 & 4 (Coaching), and Graduate Group (Coaching) (if applicable). These tabs contain all your Mastery Program Group Coaching sessions. These tabs contain all your Mastery Program Group Coaching sessions. Each part of group coaching corresponds with a part of the Mastery Program, and you can move through each part at your own pace.

 

Q: How does Group Coaching work?

A:

  • Post in the Feed: Post your assignments in the feed corresponding to the section you’re at in the Mastery Program. One of our mentors will respond to your questions.
  • Weekly Zoom Call: Bring all your questions, pictures, or links ready for feedback during the weekly check-in!

 

Q: How do I find my weekly coaching session?

A: You will find the times for your weekly check-in under “Events.”  Choose the time and day that works best for you. The Zoom link can also be found under the events tab. 

Please note: Only attend one coaching session per week.

If you signed up for the Mastery Program after February 1st, group coaching is included in your tuition. If you did not enroll under this pricing structure, you can sign up for group coaching anytime through this link:

https://masteryprogram.com/personal-artist-mentors

If you are accessing the program and coaching from the Milan Art app:

  1. Sign into the app.
  2. Click on the Milan Art Logo in the bottom left corner to open the menu.

Mastery Program Pricing and Payment

What are my Mastery Program payment options?

At Milan Art, we are committed to making the Mastery Program an affordable alternative to expensive private art schools and universities. To support this commitment, we have introduced flexible payment options, allowing you to choose the plan that best fits your budget.

Here are the payment options for the Mastery Program at Milan Art Institute:

Full Payment Options: 

  • The Essentials Plan: $3,600.00 - includes a $360.00 discount. 
  • The Accelerator Plan: $5,600.00 - includes a $400.00 discount.
  • The Pioneers Plan: $13,600.00 - includes $800.00 discount.

Installment Plans:

All three plans offer 12-month installment options to suit your budget.

  • The Essentials Plan: 12 monthly payments of $330.00.
  • The Accelerator Plan: 12 monthly payments of $500.00.
  • The Pioneers Plan: 12 monthly payments of $1,200.00.

Note: Payment options and checkout are handled through a trusted platform called SamCart, powered by Stripe.

  • We accept credit, debit and PayPal payments.

30-Day Money-Back Guarantee:  If the Mastery Program doesn't meet your expectations within the first 30 days, we'll issue a full refund—because we’re that confident you’ll love it!

For any further inquiries about payment options, membership details, or our money-back guarantee, please reach out to our dedicated Artist Support team at info@milanart.com.

What if I Have a Question About My Mastery Program Payment Plan?

If you encounter any issues with your Mastery Program payment plan, we're here to help.

  • Have a question about paying in full or Milan Art Institute-funded payment plans?
  • Forgotten your third-party provider?
  • Need to update your payment information?

For assistance, please contact our artist support team by emailing info@milanart.com.

Our artist support team is here to help you with any issues you may encounter!

Do you accept VA funding or Grants for the Mastery Program?

VA Funding and Government Programs:

Most U.S. government programs for schooling require that the school be accredited. Since our goal is to provide an alternative avenue for artists to pursue their dreams, the structure of our program does not allow us to qualify for these programs. 

Scholarship, grants, or community programs for continued education:

Some of our students have found opportunities for funding through their local non-profits or other organizations dedicated to helping with education and arts. 

Here are some notes to mention to the organization, to make sure that we qualify for their funding:

  • The program is pre-recorded and online so attendance isn't recorded, and we don't track or sign off on attendance.
  • We do not grade assignments and don't require that any are turned into us. You earn your certificate based on your completion of your portfolio and website, which will show us that you have implemented the information from the program.
  • We only accept payment through PayPal, Debit Card, and PayPal. We do not accept bank transfers. 
  • If the program that is funding the program will only pay an installment plan, please note that at checkout you agree to pay all 12 payments of the plan. There is a 30-day refund available if requested within the first 30 days of the first payment. Beyond the 30 days, we do not offer the ability to cancel or pause the payment installment plan.

If you have any questions, please email us or have the organization email us at info@milanart.com.

Can I upgrade to paying in full?

If you have chosen an installment plan to pay towards the full amount of the Mastery Program and would like to pay off your remaining balance, you can do so anytime by emailing your request to info@milanart.com

Please note that unless this change is made within the first 30 days from the first installment payment, the pay-in-full discount does not apply.

Why has the price of the Mastery Program increased?

Thank you for your interest in our Mastery Program! We are committed to continuously enhancing the value and support provided to our students. The price of the program has increased to reflect several significant additions:

  • One year of group coaching is now included directly in the program cost.
  • A second year of group coaching is available for free as an additional benefit.
  • We have increased the frequency of our support sessions, shifting from monthly to weekly group Zoom calls to offer more consistent support.
  • The program has been enriched with more bonus content to further aid your artistic journey.

This evolution of the Mastery Program ensures that every student has the best chance of success by receiving ongoing support, which is crucial for both learning and practical application. For those considering the financial aspects, we offer a payment installment plan at $330/month under the "Essentials" tuition option.

We look forward to supporting you on your artistic journey!

What is the price of the Mastery Program?

Thank you for your interest in the Mastery Program! Below are the options for payment, whether you prefer to pay in full or through installments:

The Essentials - Mastery Program with Group Coaching

  • Cost: $3,600 USD paid in full or 12 monthly installments of $330/mo USD
  • Includes:
    • Lifetime access to Mastery Program video lessons
    • Two years of access to our coaching groups for feedback on every assignment
    • Weekly Zoom check-in calls with our dedicated coaching team
    • BONUS: 'The Beginner Art Program' valued at $300
    • PLUS: 'Pro Library' content from Milan Art Institute valued at $1,200

The Accelerator - Mastery Program with Personal Mentoring

  • Cost: $5,600 USD or 12 monthly installments of $500/mo USD
  • Includes:
    • Everything in 'The Essentials'
    • One year of personal mentoring
    • Ability to message mentors personally, with responses guaranteed within 24 hours
    • Monthly calls to dive deeper into your goals and enhance accountability and support

The Pioneers - Mastery Program with Milan Mentoring

  • Cost: $13,600 USD or 12 monthly installments of $1,200/mo USD
  • Includes:
    • Everything in 'The Essentials'
    • One year of personal mentoring with either Elli or Dimitra Milan
    • Direct messaging access with responses guaranteed within 24 hours
    • Weekly 30-minute calls to help maintain a sharp focus on your art goals, providing the highest level of accountability and support
  • Perfect for: Overachievers dedicated to achieving the highest level of success in their art career, able to dedicate 20-40 hours a week to their artistic development.

We are here to support you every step of the way in your journey towards mastering your artistic skills!

How can I update my Mastery Program billing information?

Credit or Debit Card Payments

Please reach out to us by emailing info@milanart.com, our team will send you a secure customer hub link, where you can safely input your payment details.

PayPal Payments

We are not able to make changes to your PayPal payments, you will need to log into your PayPal account and update your payment information through your Wallet. 

What is the Mastery Program Refund / Cancellation Policy?

Thank you for your interest in the Mastery Program at Milan Art Institute! Below you will find details regarding our refund and cancellation policies:

30-Day Money-Back Guarantee: If the program does not meet your expectations within the first 30 days, we will issue a full refund. To initiate the cancellation process, notify us in writing within the 30-day period. Upon receipt of the cancellation request within 30 days, we will issue a refund for the total amount paid by you within a reasonable timeframe.

Cancellation Policy: Please note that if you signed up for the Mastery Program after February 10th, 2024, you are not able to cancel your payment plan. After the 30-day period, no refunds will be issued for cancellations. Please see below for the tuition option terms and conditions.

For more information about our money-back guarantee, please reach out to our dedicated artist support team at info@milanart.com.

Essentials: 12-Month Installment Plan Terms & Conditions (September 2024)

The Mastery Program - Essentials: 12-Month Installment Plan with Lifetime Access

Terms and Conditions: 

Overview:

Welcome to "The Mastery Program - Essentials" by Milan Art LLC! By signing up for our program, you agree to the following terms and conditions. Please read them carefully.

1. Payment Terms:

1.1 Installment Payments:

The total cost of "The Mastery Program - Essentials" is $3,960.00 USD. You agree to make twelve monthly installment payments of $330.00 USD each.

1.2 Payment Schedule:

The first installment is due at the start of the program, with subsequent payments due at the beginning of each month thereafter.

Late payments may result in suspended access to the content without additional penalties.

1.3 Payment Plan Details:

This payment plan allows students to begin their education immediately while spreading the cost of enrollment over 12 equal monthly payments. Unlike a subscription, you will continue to have access to the program even after your payments are complete. Once the first payment has been made, the payment plan cannot be canceled for any reason after the first 30 days.

2. Access to Content:

2.1 Full Access upon Payment:

Upon receipt of full payment, you will gain immediate access to the entire "The Mastery Program - Essentials," including all parts, resources, bonus content, and exclusive events.

2.2 Monthly Group Coaching:

As a participant in "The Mastery Program - Essentials," you will have access to monthly group coaching sessions for a duration of 2 years.

2.3 Lifetime Access:

Upon receipt of full payment, you will be granted lifetime access to the entire "The Mastery Program - Essentials," including all parts, resources, bonus content, and exclusive events.

2.4 Termination of Access:

Failure to complete payment may result in the suspension or termination of access to "The Mastery Program."

3. Refunds and Cancellations:

3.1 Cancellation within 30 Days:

You may cancel "The Mastery Program - Essentials" within 30 days of the initial payment and request a refund.

To initiate the cancellation process, notify us in writing within the 30-day period.

3.2 Refund Process:

Upon receipt of the cancellation request within 30 days, we will issue a refund for the total amount paid by you excluding any transaction fees charged by the card processor, within a reasonable timeframe.

3.3 No Refunds After 30 Days:

After the 30-day period, no refunds will be issued for cancellations.

4. Modifications:

4.1 Changes to Terms:

We reserve the right to modify these terms, and any changes will be communicated to you.

5. Intellectual Property:

5.1 Ownership:

All intellectual property rights to "The Mastery Program" remain with Milan Art LLC.

6. Miscellaneous:

6.1 Entire Agreement:

These terms constitute the entire understanding between you and Milan Art LLC.

6.2 Severability:

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7. Group Coaching:

7.1 Group Coaching Access:

The group coaching prepaid option includes access to the Milan Art group coaching spaces and weekly group Zoom calls for 24 consecutive months.

7.2 Service Usage:

It is your responsibility to utilize the group coaching service. If you choose not to, any unused time is forfeited. We do not issue credit, make-up time, or refunds for unused services.

By signing up for "The Mastery Program," you acknowledge and agree to these terms and conditions.

Accelerator: 12-Month Installment Plan Terms & Conditions (September 2024)

The Mastery Program - Accelerator: 12-Month Installment Plan with Full Lifetime Access

Terms and Conditions: 

Overview:

Welcome to "The Mastery Program" by Milan Art LLC! By signing up for our program, you agree to the following terms and conditions. Please read them carefully.

1. Payment Terms:

1.1 Installment Payments:

The total cost of "The Mastery Program - Accelerator" is $6000.00 USD. You agree to make twelve monthly installment payments of $500.00 USD each.

1.2 Payment Schedule:

The first installment is due at the start of the program, with subsequent payments due at the beginning of each month thereafter.

Late payments may result in suspended access to the content without additional penalties.

1.3 Payment Plan Details:

This payment plan allows students to begin their education immediately while spreading the cost of enrollment over 12 equal monthly payments. Unlike a subscription, you will continue to have access to the program even after your payments are complete. Once the first payment has been made, the payment plan cannot be canceled for any reason after the first 30 days.

2. Access to Content:

2.1 Full Access upon Payment:

Upon receipt of full payment, you will gain immediate access to the entire "The Mastery Program," including all parts, resources, bonus content, and exclusive events.

2.2 Monthly Group Coaching:

As a participant in "The Mastery Program - Accelerator," you will have access to monthly group coaching sessions for a duration of 2 years.

2.3 Personal Mentoring:

You will receive 12 months of personal mentoring sessions as part of "The Mastery Program - Accelerator."

2.4 Lifetime Access:

Upon receipt of full payment, you will be granted lifetime access to the entire "The Mastery Program," including all parts, resources, bonus content, and exclusive events.

2.5 Termination of Access:

Failure to complete payment may result in the suspension or termination of access to "The Mastery Program."

3. Refunds and Cancellations:

3.1 Cancellation within 30 Days:

You may cancel "The Mastery Program" within 30 days of the initial payment and request a refund.

To initiate the cancellation process, notify us in writing within the 30-day period.

3.2 Refund Process:

Upon receipt of the cancellation request within 30 days, we will issue a refund for the total amount paid by you excluding any transaction fees charged by the card processor, within a reasonable timeframe.

3.3 No Refunds After 30 Days:

After the 30-day period, no refunds will be issued for cancellations.

4. Modifications:

4.1 Changes to Terms:

We reserve the right to modify these terms, and any changes will be communicated to you.

5. Intellectual Property:

5.1 Ownership:

All intellectual property rights to "The Mastery Program" remain with Milan Art LLC.

6. Miscellaneous:

6.1 Entire Agreement:

These terms constitute the entire understanding between you and Milan Art LLC.

6.2 Severability:

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7. Group Coaching:

7.1 Group Coaching Access:

The group coaching prepaid option includes access to the Milan Art group coaching spaces and weekly group Zoom calls for 24 consecutive months.

7.2 Service Usage:

It is your responsibility to utilize the group coaching service. If you choose not to, any unused time is forfeited. We do not issue credit, make-up time, or refunds for unused services.

8. Personal Mentoring:

8.1 Mentoring Access:

This plan includes 12 consecutive months of access to your personal mentor. Mentors use an app called Telegram for regular communication with mentees. Additionally, you will have one 30-minute Zoom call with your mentor each month. Your mentor will inform you of the sign-up process for these calls.

While we consider requests for specific mentors, if the requested mentor is unavailable, we will assign another mentor to you.

8.2 Contacting Your Mentor:

After your first payment for the Mastery Program Accelerator option, you will fill out a questionnaire regarding mentoring. Within 72 hours of submitting the form, you will receive an email with the name and contact information of your assigned mentor. Please contact your mentor immediately upon receiving this email.

8.3 Failure to Contact Assigned Mentor:

You must contact your mentor within 7 days of receiving the email assigning you a mentor. Failure to do so will result in a downgrade to the Essentials option. If your plan is downgraded, you can add personal mentoring through a separate subscription or bulk payment at any time.

8.4 Payments:

Payments for personal mentoring are combined with your Mastery Program payment. If the Accelerator plan is canceled or becomes delinquent, you will lose access to the Mastery Program, Group Coaching, and Personal Mentoring. To continue your subscription or update payment information after cancellation, please email info@milanart.com.

8.5 Cancellation:

Cancellations of personal mentoring for the Accelerator Plan are only processed through downgrading to the Essentials plan. Request downgrades by emailing info@milanart.com. Downgrades take effect starting the following billing cycle. We do not prorate days within a billing cycle.

8.6 Refunds:

Refunds are issued within the first 30 days from the time of the first payment, upon request via email to info@milanart.com. Access will be terminated immediately upon refund. No refunds are issued after 30 days from the initial payment.

8.7 Service Usage:

It is your responsibility to utilize the personal mentoring service. Unused time is forfeited, and no credits, make-up sessions, or refunds are provided for unused services.

8.8 All requests or questions regarding the Personal Mentoring Service should be emailed to info@milanart.com.

8.9 Inability to Contact Mentor:

If you experience any difficulty contacting your personal mentor, please email info@milanart.com for assistance.

8.10 Technical Issues:

For any technical issues preventing communication with your mentor or attending Zoom sessions, notify us as soon as possible. We’ll work with you to resolve the issue. Email us at info@milanart.com.

8.11 Changes in Mentor Availability:

If your mentor becomes unavailable, our mentoring management team will assign you a new mentor and reach out to you. Please communicate any questions or concerns to the management team.

8.12 Communication Guidelines:

Mentors are available 6 days a week and typically respond within 24 hours. Mentors use Telegram for all communications with students. This app is available on both desktop and mobile devices, allowing you to send text, voice notes, videos, and pictures for feedback.

If you cannot use Telegram, please contact our support before signing up for personal mentoring.

Zoom is required for your monthly one-on-one live sessions with your mentor. Please download the app for ease of use.

8.13 One-on-One Zoom Sessions:

Zoom sessions are scheduled for 30 minutes. Please respect this time limit. You are required to schedule your Zoom sessions with your mentor and provide 24-hour advance notice for any changes. If you miss a session without notice, it is forfeited for the month. Zoom sessions are not recorded.

8.14 Mentor-Mentee Compatibility:

If you feel you’re not a good match with your mentor, contact us at your earliest convenience to discuss other mentor availability. You are limited to switching mentors once per year.

By signing up for "The Mastery Program," you acknowledge and agree to these terms and conditions.

Pioneers: 12-Month Installment Plan Terms and Conditions

The Mastery Program - Pioneers: 12-Month Installment Plan with Full Lifetime Access

Terms and Conditions: 

Overview:

Welcome to "The Mastery Program - Pioneers" by Milan Art LLC! By signing up for our program, you agree to the following terms and conditions. Please read them carefully.

1. Payment Terms:

1.1 Installment Payments:

The total cost of "The Mastery Program - Pioneers" is $14,400.00 USD. You agree to make twelve monthly installment payments of $1,200.00 USD each.

1.2 Payment Schedule:

The first installment is due at the start of the program, with subsequent payments due at the beginning of each month thereafter.

Late payments may result in suspended access to the content without additional penalties.

1.3 Payment Plan Details:

This payment plan allows students to begin their education immediately while spreading the cost of enrollment over 12 equal monthly payments. Unlike a subscription, you will continue to have access to the program even after your payments are complete. Once the first payment has been made, the payment plan cannot be canceled for any reason after the first 30 days.

2. Access to Content:

2.1 Full Access upon Payment:

Upon receipt of full payment, you will gain immediate access to the entire "The Mastery Program - Pioneers," including all parts, resources, bonus content, and exclusive events.

2.2 Monthly Group Coaching:

As a participant in "The Mastery Program - Pioneers," you will have access to monthly group coaching sessions for a duration of 2 years.

2.3 Personal Mentoring

You will receive 12 months of personal mentoring sessions with Elli Milan or Dimitra Milan as part of "The Mastery Program - Pioneers.”

2.4 Lifetime Access:

Upon receipt of full payment, you will be granted lifetime access to the entire "The Mastery Program - Pioneers," including all parts, resources, bonus content, and exclusive events.

2.5 Termination of Access:

Failure to complete payment may result in the suspension or termination of access to "The Mastery Program."

3. Refunds and Cancellations:

3.1 Cancellation within 30 Days:

You may cancel "The Mastery Program" within 30 days of the initial payment and request a refund.

To initiate the cancellation process, notify us in writing within the 30-day period.

3.2 Refund Process:

Upon receipt of the cancellation request within 30 days, we will issue a refund for the total amount paid by you excluding any transaction fees charged by the card processor, within a reasonable timeframe.

3.3 No Refunds After 30 Days:

After the 30-day period, no refunds will be issued for cancellations.

4. Modifications:

4.1 Changes to Terms:

We reserve the right to modify these terms, and any changes will be communicated to you.

5. Intellectual Property:

5.1 Ownership:

All intellectual property rights to "The Mastery Program" remain with Milan Art LLC.

6. Miscellaneous:

6.1 Entire Agreement:

These terms constitute the entire understanding between you and Milan Art LLC.

6.2 Severability:

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7. Group Coaching:

7.1 Group Coaching Access:

The group coaching prepaid option includes access to the Milan Art group coaching spaces and weekly group Zoom calls for 24 consecutive months.

7.2 Service Usage:

It is your responsibility to utilize the group coaching service. If you choose not to, any unused time is forfeited. We do not issue credit, make-up time, or refunds for unused services.

By signing up for "The Mastery Program," you acknowledge and agree to these terms and conditions.

Essentials: Pay In Full Terms & Conditions (September 2024)

Mastery Program - Essentials: Pay In Full with Lifetime Access

Terms & Conditions

Overview:

Welcome to "The Mastery Program - Essentials" by Milan Art LLC! By signing up for our program, you agree to the following terms and conditions. Please read them carefully.

1. Group Coaching:

1.1 Group Coaching Access:

The group coaching prepaid option includes access to the Milan Art group coaching spaces and weekly group Zoom calls for 24 consecutive months.

1.2 Service Usage:

It is your responsibility to utilize the group coaching service. If you choose not to, any unused time is forfeited. We do not issue credit, make-up time, or refunds for unused services.

2. Access to Content:

2.1 Full Access upon Payment:

Upon receipt of full payment, you will gain immediate access to the entire "The Mastery Program - Essentials," including all parts, resources, bonus content, and exclusive events.

2.2 Monthly Group Coaching:

As a participant in "The Mastery Program - Essentials," you will have access to monthly group coaching sessions for a duration of 2 years.

2.3 Lifetime Access:

Upon receipt of full payment, you will be granted lifetime access to the entire "The Mastery Program - Essentials," including all parts, resources, bonus content, and exclusive events.

2.4 Termination of Access:

Failure to complete payment may result in the suspension or termination of access to "The Mastery Program."

3. Refunds and Cancellations:

3.1 Cancellation within 30 Days:

You may cancel "The Mastery Program - Essentials" within 30 days of the initial payment and request a refund.

To initiate the cancellation process, notify us in writing within the 30-day period.

3.2 Refund Process:

Upon receipt of the cancellation request within 30 days, we will issue a refund for the total amount paid by you excluding any transaction fees charged by the card processor, within a reasonable timeframe.

3.3 No Refunds After 30 Days:

After the 30-day period, no refunds will be issued for cancellations.

4. Modifications:

4.1 Changes to Terms:

We reserve the right to modify these terms, and any changes will be communicated to you.

5. Intellectual Property:

5.1 Ownership:

All intellectual property rights to "The Mastery Program" remain with Milan Art LLC.

6. Miscellaneous:

6.1 Entire Agreement:

These terms constitute the entire understanding between you and Milan Art LLC.

6.2 Severability:

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By signing up for "The Mastery Program," you acknowledge and agree to these terms and conditions.

Accelerator: Pay in Full Terms & Conditions (September 2024)

The Mastery Program - Accelerator: Pay in Full with Lifetime Access

Terms and Conditions: 

Overview:

Welcome to "The Mastery Program" by Milan Art LLC! By signing up for our program, you agree to the following terms and conditions. Please read them carefully.

1. Group Coaching:

1.1 Group Coaching Access:

The group coaching prepaid option includes access to the Milan Art group coaching spaces and weekly group Zoom calls for 24 consecutive months.\

1.2 Service Usage:

It is your responsibility to utilize the group coaching service. If you choose not to, any unused time is forfeited. We do not issue credit, make-up time, or refunds for unused services.

2. Access to Content:

2.1 Full Access upon Payment:

Upon receipt of full payment, you will gain immediate access to the entire "The Mastery Program," including all parts, resources, bonus content, and exclusive events.

2.2 Monthly Group Coaching:

As a participant in "The Mastery Program - Accelerator," you will have access to monthly group coaching sessions for a duration of 2 years.

2.3 Personal Mentoring:

You will receive 12 months of personal mentoring sessions as part of "The Mastery Program - Accelerator."

2.4 Lifetime Access:

Upon receipt of full payment, you will be granted lifetime access to the entire "The Mastery Program," including all parts, resources, bonus content, and exclusive events.

2.5 Termination of Access:

Failure to complete payment may result in the suspension or termination of access to "The Mastery Program."

3. Refunds and Cancellations:

3.1 Cancellation within 30 Days:

You may cancel "The Mastery Program" within 30 days of the initial payment and request a refund.

To initiate the cancellation process, notify us in writing within the 30-day period.

3.2 Refund Process:

Upon receipt of the cancellation request within 30 days, we will issue a refund for the total amount paid by you excluding any transaction fees charged by the card processor, within a reasonable timeframe.

3.3 No Refunds After 30 Days:

After the 30-day period, no refunds will be issued for cancellations.

4. Modifications:

4.1 Changes to Terms:

We reserve the right to modify these terms, and any changes will be communicated to you.

5. Intellectual Property:

5.1 Ownership:

All intellectual property rights to "The Mastery Program" remain with Milan Art LLC.

6. Miscellaneous:

6.1 Entire Agreement:

These terms constitute the entire understanding between you and Milan Art LLC.

6.2 Severability:

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7. Personal Mentoring

7.1 Mentoring Access:

This plan includes 12 consecutive months of access to your personal mentor. Mentors use an app called Telegram for regular communication with mentees. Additionally, you will have one 30-minute Zoom call with your mentor each month. Your mentor will inform you of the sign-up process for these calls.

While we consider requests for specific mentors, if the requested mentor is unavailable, we will assign another mentor to you.

7.2 Contacting Your Mentor:

After your first payment for the Mastery Program Accelerator option, you will fill out a questionnaire regarding mentoring. Within 72 hours of submitting the form, you will receive an email with the name and contact information of your assigned mentor. Please contact your mentor immediately upon receiving this email.

7.3 Failure to Contact Assigned Mentor:

You must contact your mentor within 7 days of receiving the email assigning you a mentor. Failure to do so will result in a downgrade to the Essentials option. If your plan is downgraded, you will have the option to add personal mentoring through a separate subscription or bulk payment at any time. The downgrade will result in a refund of $2000.00 to the payment method used for the initial payment.

7.4 Cancellation & Refunds:

You have 30 days from the date of purchase to request a cancellation and receive a refund by emailing your request to info@milanart.com. In the case of a refund, termination of access will be immediate. No refunds will be issued after the 30-day period. If you cancel after 30 days, your personal mentoring service will terminate at the end of the term for which you have paid, and you will not receive any refund for unused days of the term.

7.5 Service Usage:

It is your responsibility to utilize the personal mentoring services, and any unused time is forfeited. We do not issue credit, make-up time, or refunds for unused services.

All requests or questions regarding the Personal Mentoring Service should be emailed to info@milanart.com.

7.6 Inability to Contact Mentor:

If you experience any difficulty contacting your personal mentor, please email info@milanart.com for assistance.

7.7 Technical Issues:

For any technical issues preventing communication with your mentor or attending Zoom sessions, notify us as soon as possible. We’ll work with you to resolve the issue. Please email us at info@milanart.com.

7.8 Changes in Mentor Availability:

If your mentor becomes unavailable, our mentoring management team will assign you a new mentor and reach out to you. Please communicate any questions or concerns to the management team.

7.9 Communication Guidelines:

Mentors are available 6 days a week and typically respond within 24 hours. Mentors use Telegram for all communications with students. This app is available on both desktop and mobile devices, allowing you to send text, voice notes, videos, and pictures for feedback.

If you cannot use Telegram, please contact our support before signing up for personal mentoring.

Zoom is required for your monthly one-on-one live sessions with your mentor. Please download the app for ease of use.

7.10 One-on-One Zoom Sessions:

Zoom sessions are scheduled for 30 minutes. Please respect this time limit. You are required to schedule your Zoom sessions with your mentor and provide 24-hour advance notice for any changes. If you miss a session without notice, it is forfeited for the month. Zoom sessions are not recorded.

7.11 Mentor-Mentee Compatibility:

If you feel you’re not a good match with your mentor, contact us at your earliest convenience to discuss other mentor availability. You are limited to switching mentors once per year.

By signing up for "The Mastery Program," you acknowledge and agree to these terms and conditions.

Pioneers: Pay In Full Terms & Conditions (September 2024)

The Mastery Program - Pioneers: Pay In Full With Lifetime Access

Terms and Conditions:

Overview:

Welcome to "The Mastery Program - Pioneers" by Milan Art LLC! By signing up for our program, you agree to the following terms and conditions. Please read them carefully.

1. Group Coaching:

1.1 Group Coaching Access:

The group coaching prepaid option includes access to the Milan Art group coaching spaces and weekly group Zoom calls for 24 consecutive months.\

1.2 Service Usage:

It is your responsibility to utilize the group coaching service. If you choose not to, any unused time is forfeited. We do not issue credit, make-up time, or refunds for unused services.

2. Access to Content:

2.1 Full Access upon Payment:

Upon receipt of full payment, you will gain immediate access to the entire "The Mastery Program - Pioneers," including all parts, resources, bonus content, and exclusive events.

2.2 Monthly Group Coaching:

As a participant in "The Mastery Program - Pioneers," you will have access to monthly group coaching sessions for a duration of 2 years.

2.3 Personal Mentoring

You will receive 12 months of personal mentoring sessions with Elli Milan or Dimitra Milan as part of "The Mastery Program - Pioneers.”

2.4 Lifetime Access:

Upon receipt of full payment, you will be granted lifetime access to the entire "The Mastery Program - Pioneers," including all parts, resources, bonus content, and exclusive events.

2.5 Termination of Access:

Failure to complete payment may result in the suspension or termination of access to "The Mastery Program."

3. Refunds and Cancellations:

3.1 Cancellation within 30 Days:

You may cancel "The Mastery Program" within 30 days of the initial payment and request a refund.

To initiate the cancellation process, notify us in writing within the 30-day period.

3.2 Refund Process:

Upon receipt of the cancellation request within 30 days, we will issue a refund for the total amount paid by you excluding any transaction fees charged by the card processor, within a reasonable timeframe.

3.3 No Refunds After 30 Days:

After the 30-day period, no refunds will be issued for cancellations.

4. Modifications:

4.1 Changes to Terms:

We reserve the right to modify these terms, and any changes will be communicated to you.

5. Intellectual Property:

5.1 Ownership:

All intellectual property rights to "The Mastery Program" remain with Milan Art LLC.

6. Miscellaneous:

6.1 Entire Agreement:

These terms constitute the entire understanding between you and Milan Art LLC.

6.2 Severability:

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By signing up for "The Mastery Program," you acknowledge and agree to these terms and conditions.

Masterclasses FAQ

Where can I find the Masterclass that I purchased?

After you make your purchase, you should receive 2 emails, one is a receipt with an order number and the other is a confirmation email that will have the information on how to access and watch the class. 

You have two options on how you can view the class. 

  • Save the viewing link that you received by email after your purchase. 
  • Create an account on app.milanart.com or the Milan Art app, to have access to a library with your other purchases or future purchases.

Whether you would prefer the direct link or add the class to your library on Milan Art, please fill out the following form and we will reply back via email with the links and instructions you'll need to begin watching your class. 

Class Access Request Form

Please note that if you are a Mastery Program student, you will have access to all available Masterclasses for free effective 4/1/2024

I can't watch the Masterclass live, is there a recording?

Yes! If you have purchased a Masterclass or are a Mastery Program student, you will have access to the recording of the Masterclass. 

There are two ways you can view the Masterclass:

  •  Save the direct viewing link or bookmark it in your browser. The same link that is sent to watch it live, is the same link you would use to watch the recording.
  • Add access to your Masterclass library on Milan Art, so that you have one place to access all of your Masterclasses.

If you aren't able to find your confirmation email after you registered for the class with the links mentioned, please check your spam, promotions and all mail folders in your email. 

You can also fill out this form to request access if you are unable to find the confirmation email:

Class Access Request Form

Milan Art Store FAQ

Do you offer international shipping?

Yes! We ship art supplies globally, using a variety of couriers. 

  • Enter your address at checkout to see all the available services.
  • International Customers: Please be aware that your order is your agreement and understanding that it is the customers' responsibility to pay any Import Tax & Duty or other associated Fees.

Visit Milan Art Store

Contact Milan Art Store

How can I update my shipping address?

If you have already made a purchase, and need to update your shipping address, please contact us immediately so that we can check the status of your order and update the information if possible.

  • If your order has already been fulfilled and shipped, we are unable to update shipping information.
    • To update your address after shipment occurs, please reach out directly to the mail carrier for rerouting.
All About International Shipping

Here is all you need to know about international shipping from Milan Art Store:

At Milan Art, we believe our customers deserve the very best in quality of art supplies and in customer service. It is our policy to fulfill all orders in within 3-5 business days after an order is placed. Orders placed on weekends and a holiday will begin processing the next business day (Monday-Friday). This does not apply to pre-order or back-ordered supplies. 

Shipping:

Shipping costs charged by the carriers are dependent on the following:

  •  delivery location, box size, weight and type of items ordered, and tax/handling fees. 
  • Some orders may require multiple shipments due to item size and weight. Your tracking should reflect this under shipment details.
  • Prices and availability of certain services may fluctuate on the mentioned factors. Once the ordered item leaves our store, the delivery times may vary especially during the holiday season.

Delivery Times:

  • All packages shipped out of the USA must clear customs for the arrival country. This can make it difficult to estimate delivery times.  
  • Tracking of packages can be sporadic with international 
  • Customers are responsible for reviewing tracking updates and notices from mail carriers.
    •  Mail carriers might leave notices for undeliverable packages and hold at their respected location for a small amount of time for pick up (this includes packages sent to PO Box Addresses). If package is not claimed within 7-10 days, this may result In package being returned to sender. Please contact your local Post Office for hours of operation. 

Customers are responsible for entering valid mailing addresses:

  • Milan Art Store is not responsible for undeliverable, delayed, lost or unclaimed packages. 
  • Original shipping charges are not refundable. If re-shipment is needed, the customer will need to pay for cost.
  • A tracking number is assigned once a package is shipped. Tracking updates may take between 24-72hrs+ to be updated by the carrier as your package moves through the system. 
    • Factors that can affect this timeframe may include but are not limited to the amount of packages a carrier is dealing with, sorting facility procedures, transit logistics, and improper scanning practices, and other uncontrollable events. 
  • Please contact your mail carrier for delivery issues.

Carrier Information:

  • For international shipping we typically utilize DHL, UPS, and Flat Export.
  •  Choice of courier and service may differ for your particular order. 
  • Services and delivery times offered are dependent on your mailing location which is chosen at the time of purchase. Transit times can vary. 

    Customers can manage their delivers by creating an account with couriers. Once packages are shipped, we are unable to make changes. *couriers may differ from each country and order. Most popular couriers are shown.*

Flat Export: 

  • Can include but not limited to Asendia, Passport - Priority Delcon, Global Post, Sendle, OrangeDS, and Aramex.
  • Flat Export uses a combination of couriers to deliver to customers worldwide and is automatically determined by the final destination. 
  • The recipient’s local Postal Service will deliver the package. 
  • Postal couriers will deliver the package typically within 1-3 plus weeks, depending on the country. 
  • With this service, the last tracking event you will generally see is when the item arrives in the destination country. *Limited tracking provided* 

FedEx Cross Border:

  • FedEx Cross Border receives and sorts packages at a Fedex processing center and prepares for export to the customer’s destination. 
  • After arriving in customer’s destination country, packages are tendered to a local post office or partnered courier for final delivery. 
  • Delivery timeframe varies depending on country. *Limited tracking provided*

*As packages are transferred between carriers or sorting facilities, tracking numbers can be a combination of original and local. Shipping time excludes any unexpected and uncontrollable delays.*

Shipping to a Freight Forwarder:

If customer chooses to have packages shipped to a freight forwarder, they are fully responsible for negotiating terms and payment of all duties. Milan Art Store is not liable for goods shipped to the forwarding facility. Please contact the freight forwarder for more details.

Import Tax & Duty Policy

Your order is your agreement and understanding that it is the customers responsibility to pay any Import Tax & Duty Fees. Shipping services paid when making a purchase does not include Tax and Duties. 

Tax ID/Passport may be required:

  • If you know you are in a country or region that requires this, please provide to us so we can add to your shipment. Click HERE for format examples.
  • Some countries custom authorities require the receiver to provide their tax id/passport/ application for import information for clearance purposes.
  • The customer is responsible for ensuring this is updated and provided to customs.
  • Couriers may require a customer's Tax ID to be provided upon shipment creation to ensure smooth customs clearance when shipping to certain countries. 
  • Failure to provide a Tax ID for certain countries may lead to issues at customs resulting in return or abandonment. Customers are responsible for re-shipment costs.
  • If you know you are in a country or region that requires this, please provide to us so we can add to your shipment. 
  • The current known countries that this process is required: Brazil, Chile, China, Indonesia, South Korea, Taiwan, Turkey, Saudi Arabia. Click HERE for format examples. 

Waybill and Custom Declaration documents CAN NOT be adjusted

  • Milan Art Store is not responsible for refused packages, delays or losses due to non-payment due for custom's fees to international agencies. Milan Art Store is not held responsible for delays, losses in packages/items and issues of the carrier or customs.

Please contact the mail carrier on claim process for international shipping issues. We apologize for any inconvenience and thank you for understanding. 

Returns & Replacements:

  • Returns/refunds outside of the USA are not available
  • Shipping charges are not refundable. 
  • Processing fees may apply to returned packages. 
  • Packages that are considered abandoned are not refundable.

We are not held responsible for missing items after custom inspection. If replacement is needed, please understand that the customer will need to pay for cost of international shipments. 

Milan Art Store is not responsible for undeliverable or unclaimed packages. If re-shipment is needed, the customer will need to pay for cost and any additional duties. 

Frequently Asked Questions:

Q: I received notification that my items were delivered, but I have not received. Can you please help?

  • A: Carriers give notification when packages are delivered. Please check around your residence, with neighbors, apartment/condo office, and package rooms for possible delivery locations. 
  • You may click on your tracking number and read any specific details left by the mail carrier to aid in your search.
  •  If you are unable to locate your package, please contact the mail carrier for more information.
  •  We are not able to see more details other than what the tracking number provides. 

Q: My package has not been received or is past the estimated delivery date. What is going on?

  • A: Carriers may be delayed for a variety of reasons that are out of our control. For the most up to date details regarding transit, please review tracking. 
  • Customers are responsible for entering valid mailing addresses. 
  • Tracking updates may take between 24-72hrs to be updated by the carrier as your package moves through the system. 
    • Factors that can affect this timeframe may include the amount of packages a carrier is dealing with, sorting facility procedures, transit logistics, and improper scanning practices, and other uncontrollable events.
  • Milan Art Store is not responsible for undeliverable, delayed, lost or unclaimed packages. Please contact your mail carrier for delivery issues.

Q: I want to make a special request or update on my shipment. Can you help?

  • A: Once an order has been fulfilled and shipped, we are unable to make any changes. Customers will need to contact the mail carrier directly for shipping concerns. 
  • While we attempt to include special requests or notes on an order, carriers may not review this information. Customers will need to contact the mail carrier for delivery or transit arrangements. 

Q: Why is my package delayed in customs?

  • A: Some countries custom authorities require the receiver to provide their tax id or passport information for clearance purposes. The customer is responsible for ensuring this is updated and provided to customs and mail carrier.
  • Region or country specific regulations.  Factors affecting a delay in customs are out of our control.

Q: My package was returned to sender or says undeliverable. Why?

  • A: Customers are responsible for reviewing tracking updates and notices from mail carriers. 
  • Mail carriers might leave notices for undeliverable packages and hold at their respected location for a small amount of time for pick up (this includes packages sent to PO Box Addresses). If package is not claimed within 7-10 days, this may result in package being returned to sender. Please contact your local Post Office for hours of operation. 
  • Milan Art Store is not responsible for undeliverable or unclaimed packages. Original shipping charges are not refundable. If re-shipment is needed, the customer will need to pay for cost. Please contact store@milanart.com for more information.

Q:  Do you offer expedited shipping?

  • A: Yes. We partner with a variety of mail courier companies that offer expedited shipping. Please know the type of service offered will be displayed at checkout. Shipping time frames vary and will begin after orders have been fully processed.
Q: Why is my package not moving?
  • A: Tracking numbers are assigned once a package is shipped.
  • Tracking updates may take between 24-72hrs+ to be updated by the carrier as your package moves through the system.  
  • Factors that can affect this timeframe may include but are not limited to the amount of packages a carrier is dealing with, sorting facility procedures, transit logistics, and improper scanning practices, and other uncontrollable events. 

Milan Art Store Contact : 

                               Email:  store@milanart.com

                               Contact form:  https://www.milanartstore.com/pages/contact-us

What supplies do I need for the Mastery Program?

The Mastery Program requires drawing, oil, and mixed media supplies. Here are the supplies you need for each part of the program:

Part 1: 

Milan Art Store links:

Part 2:

Milan Art Store links:

Comprehensive information on supplies needed

These supplies will not only last you through the completion of the Mastery Program, but well into the start of your career!

*** Please note that half-sheet paper and canvas will need to be purchased separately.

Visit Milan Art Store

Contact Milan Art Store

Do you offer cleaning solvent & Galkyd?

Cleaning solvent & Galkyd artist medium are not included in our kits. 

You will need solvent to clean brushes each time you change colors. We recommend Eco-House Solvent, a non-toxic solvent alternative. Purchase it here https://www.eco-house.com/natural-wood-finishes/solvents

Galkyd is a medium by the brand Gamblin. It is a medium used in glazing and also quickens the drying time of your oil paints. If you don't have access to Galkyd, another option is Liquin by Windsor & Newton. 

How & Why I should create an account with Milan Art Store?

Going through art school and having a career as an artist involves buying a lot of supplies. We want to make your ability to access your information as easy as possible.

Here is how having and account can be helpful:

  • Have access to all of your order history made after your account is created.
  • Save contact details for faster checkout
  • Receive deals and updates for future purchases.
  • Have access to previous payments that you may need for taxes.
  • Helpful tip: Always log into your account before making purchases so that your order will be added to your order history.

To create your account:

Visit Milan Art Store

Contact Milan Art Store

I'm unable to log into my Art Store account. What can I do?

We're sorry to hear you are having trouble logging into your Milan Art Store account. 

For troubleshooting:

  • Check the spelling of your email address and password, this is the most common reason for log in issues.
  • Check your auto-fill settings on your browser or you device, sometimes they contain incorrect information.
  • Try clearing your browser history, a different browser or device. 

If you are still unable to log in, we recommend:

  • Try resetting your password, you can do that here: https://www.milanartstore.com/account/login
    • Note: Accounts only allow for one email. If the original email used to set up your account was incorrectly spelled, password reset may not be received. In this case, you will need to create a new account with your correct email.
How can I update my billing details?

If you have already made a purchase and mistakenly put in the wrong billing information, any updates will not take affect for this order. 

  • For mistakes on orders that have already been placed, please use this contact form: https://www.milanartstore.com/pages/contact-us
  • Fill in your name, email, and phone number
  • Provide the order number and any information regarding what changes need to be made in the message box.
  • The Milan Art Store team will look up your order and respond to your message by email.
How can I cancel my order from the Milan Art Store?

If you have made a recent purchase from the art store that you would like to cancel, please go through the following steps:

  • Contact our customer service team through this link: https://www.milanartstore.com/pages/contact-us
  • Fill in the form with your name, email address and phone number
  • In the message box provide the following information:
    • Order number
    • Contact Information
    • Reason for cancellation

Things to keep in mind:

  • Orders that have already been fulfilled and shipped, we are unable to cancel
  • Some items may not be eligible for cancellation, these include:
    • Discounted items
    • Final sale items
    • E-Gift Cards

Visit Milan Art Store

Contact Milan Art Store

Where can I find my order confirmation?

Thank you for making a purchase through the Milan Art Store! After your purchase, you should receive an email confirmation with your order details. 

If you haven't located your confirmation, please check the following:

  • Verify that you are checking the correct email that you used for your purchase
  • Please check your spam and junk folders
  • Please check your all mail and promotions folders
  • Search Milan Art Store in your email all-mail inbox
  • If you are still unable to find the confirmation email, please contact us here: https://www.milanartstore.com/pages/contact-us
    • Please fill in your name, email address and phone number
    • In the message box, please include the following information:
      • Date of purchase
      • Products purchased
      • Shipping -or- billing address
      • Any alternative emails you may have used
    • Our customer service team will respond to your message through the email address used in the contact form.

Visit Milan Art Store

Contact Milan Art Store

What type of payment methods do you offer?

The Milan Art Store accepts the following payment methods:

  • Credit/Debit cards
    • Visa, Mastercard, American Express, and Discover
  • 3rd Party Payments 
    • PayPal
    • ApplePay
    • GooglePay
    • ShopPay
    • AfterPay
  • E-gift Cards purchased at Milan Art Store
    • Note: E-gift cards are not auto-applied to your order. Customers must enter before submitting payment on the checkout page

What is ShopPay?

  • ShopPay is a 3rd party payment provider that allows you to pay for your purchases with installments
  • Choose ShopPay at checkout and pay in full or in 4 interest-free installments for orders between $50 and $3000.00
  • If you are denied service by ShopPay, you can reach out to them directly for assistance HERE.
  • Your first payment through ShopPay is due approximately 2 weeks after your purchase is finalized.
  • Please note that due to extended delivery times (such as Pre-Orders), your loan payment(s) may be due before you receive your purchase.

What is AfterPay?

  • Also known as ClearPay 
  • One of the most popular Buy-Now-Pay-Later platforms across the globe
  • AfterPay is a 3rd party provider that allows customers to pay for their purchases with installments
  • Offered Internationally* in select countries and regions
    • For more information and assistance visit HERE
  • First payment is collected at checkout
  • 2nd installment payment will be either 2 weeks or 1 month after purchase depending on the payment schedule.
  • See complete terms HERE
  • Please note that due to extended delivery times (such as Pre-Orders), your loan payment(s) may be due before you receive your purchase.

*Milan Art Store does not accept wire transfer, electronic check, or net terms.

*Milan Art Store is not liable for denied use of said payment options. Customers are encouraged to reach out to their chosen payment method provider for assistance.

Why is my discount code not working?

If you have a discount code that isn't working, one of the following reasons could be why:

  • Discount code may have expired
  • The discount code may have been for one time use, and has already been used
  • Discount code was not entered or applied correctly
  • Discount does not apply to the specific item you are purchasing
  • The item you are using he discount for is out of stock
  • The item is not available for shipping to your location
  • You are attempting to combine more than one discount

If to your knowledge none of the reasons above apply to your situation, please contact our support team here:

Contact Milan Art Store

  • Please fill in your name, email address and phone number on the contact form
  • In the message box please include the discount code you are attempting to use and the items you are wanting to purchase.

***Please understand that discounts and orders cannot be adjusted after payment is placed.

Visit Milan Art Store

Milan Art App FAQ

How can I view Milan Art on my mobile device?

For viewing on a mobile device, you can download the Milan Art app.

For iOS iPhones and iPads, you can find the Milan Art app in your App Store

https://apps.apple.com/us/app/milan-art/id6475795215

For android users, you can find the Milan Art app in the Google Play Store.

https://play.google.com/store/apps/details?id=com.mightybell.artsocial

The app is free to download and create an account. 

How can I view Milan Art on my computer or laptop?

You can view Milan Art on your desktop computer or laptop by going to app.milanart.com in your internet browser. 

Many of our students choose this option so that they can watch videos in a larger format.

Why am I not able to access my classes on Milan Art?

If you have purchased the Mastery Program or Masterclasses, but don't see that you have access to Milan Art, please email our Artist Support Team at info@milanart.com. We'll be able to send you a link to accept access to the products you've purchased. 

After we send you the link, you'll click on it, then click the red button to accept access, and you should then see it in your library. 

Why can't I expand videos on the Milan Art app?

If you are unable to rotate your screen or expand videos on your device, this is a common issue with the host platform we are on and Android devices. Currently, the only solution is to use your device's browser and go to the website app.milanart.com, where you should have the ability to expand videos. 

We have spoken to the host about this issue and are hopeful for a solution in the future.

Never Alone

Connect and Learn Together!

In The Mastery Program, you'll enjoy group coaching sessions and connect with fellow students globally through our social learning platform, Milan Art (formerly Art Social). This exclusive space fosters collaboration, allowing you to share insights and support each other throughout your artistic journey. Discover artists NEAR you and all over the world to form valuable professional connections. Join the waitlist and become part of a vibrant community committed to artistic growth and collaboration!

app-mockup-round01 (1)